Privacy Policy
Thank you for choosing Kallos Naturals. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit or use our website.
1. Information We Collect
1.1 Personal Information You Provide
When you interact with our services, we may collect personal information that you voluntarily provide, including:
Contact Information: Name, email address, phone number, and shipping address when you make a purchase or contact us.
Payment Information: Payment details are processed securely through Stripe and are never stored on our servers.
Order Information: Products purchased, order history, and delivery preferences.
Communication Data: Messages and feedback you send through our contact forms.
1.2 Automatically Collected Information
We automatically collect certain information about your device and usage patterns to improve our services:
Device Information: Device type, operating system, and browser type.
Usage Data: Pages visited, time spent on pages, and navigation paths.
Session Data: Session IDs to maintain your shopping cart and preferences.
2. How We Use Your Information
Order Fulfillment: To process and deliver your orders.
Customer Service: To respond to inquiries and provide support.
Marketing: To send newsletters and promotional offers (with your consent).
Improvement: To analyze usage and improve our website and products.
Security: To protect against fraud and unauthorized activity.
3. Payment Security
All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We never store your credit card information on our servers. Your payment data is encrypted and transmitted securely directly to Stripe.
4. Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings.
5. Data Sharing
We do not sell your personal information. We may share data with:
Service Providers: Shipping carriers and payment processors to fulfill orders.
Legal Requirements: When required by law or to protect our rights.
6. Subscriptions
If you enroll in our Subscribe & Save program, we store your subscription preferences, delivery schedule, and payment method reference (via Stripe) to process recurring orders. You can pause, modify, or cancel your subscription at any time from your account dashboard.
7. Cart Recovery
To help you complete your purchase, we may save your shopping cart information when you enter your email address during checkout. This allows us to send you reminder emails if you leave items in your cart. Abandoned cart data is automatically deleted after 30 days. You can opt out of these reminders by clicking the unsubscribe link in any cart recovery email.
8. Your Rights (GDPR/CCPA)
You have the following rights regarding your personal information:
Access: Request a copy of your personal data.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your account and personal data from your account settings.
Portability: Receive your data in a structured format.
Opt-out: Unsubscribe from marketing communications at any time.
To exercise these rights, visit your account settings or contact us at hello@kallosnaturals.com.
9. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill legal obligations. Order records are kept for accounting purposes. When you delete your account, your personal information is removed, though anonymized order records may be retained.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at hello@kallosnaturals.com.
Last updated: February 2026